MVP 2025
Ambassador
MVP 2024
Ambassador
Timeline
Sitecore Wins 2025 CMSWire IMPACT Award for Best Customer Experience Transformation for Work with United Airlines
Featured quote in CMS Critic award that Sitecore won for Best Customer Experience Transformation. "Sitecore’s composable technology has revolutionized United Airlines' customer experience, enhancing the quality, content, and efficiency of information at gates and during boarding,” said Charlie Hong, Product Owner, Digital Signage at United. “Millions of customers now enjoy smoother, more informed journeys. We’re thrilled to be recognized for this transformation and for the support from Sitecore ...
Sitecore CDP Sitecore Personalize Sitecore XM CloudSitecore LinkedIn post featuring United Airlines
The two and half minute video features myself and LaRissa Connett-Moore talking about the customer travel experience at United Airlines. During this interview we speak to the power of Sitecore XM Cloud, CDP, and Personalize in helping us deliver a seamless and relaxed customer journey from curbside to gate to bag claim.
Sitecore CDP Sitecore Personalize Sitecore XM Cloud2025
31/Jan
Ambassador 2025
Scaling Digital Signage Across the Globe for 35+ million Airline Travelers (per year)
United Airlines is leveraging innovative approaches and technology with Sitecore's composable technology solutions to deliver customer-centric digital signage across the globe. United Airline's digital signage reaches over 35 million travelers each year in airports around the world. United Airlines in partnership with Americaneagle.com and Sitecore have rebranded and revamped the overall airport experience. Not only has the visual branding and UX been enhanced but new Engagement Cloud products f...
Sitecore CDP Sitecore Personalize Sitecore XM CloudSitecore Rocks and Rolls in Music City: The Top 5 Tracks from Symposium 2024
Our breakout session was featured as a 'Top Track' in the CMS Critic article. We were Track #3: Learning to Fly with Composable. He highlighted how we are using Sitecore to power our digital signage across the enterprise.
Sitecore CDP Sitecore Personalize Sitecore XM CloudLinkedIn repost from CMS Critic, Matthew Garrepy
From Matthew Garrepy, "Fantastic insights from United Airlines and Americaneagle.com on their journey to power hashtag#content and experiences across an expanding fleet of hashtag#digital signage. A model use case for omnichannel and the evolution towards a more composable posture with Sitecore XM Cloud. "
Sitecore XM Cloud2024
16/Oct
Interviewed by Sitecore's Val Stephen
While at Sitecore Symposium, LaRissa Connett-Moore and I participated in an interview video with Val Stephen to talk about how we are using Sitecore and the business cases that it is helping us to solve. We are still awaiting the final editing of the video.
Sitecore CDP Sitecore Personalize Sitecore XM CloudUnited Airlines' digital signage journey continued: Even more composable and incredible results
Join us for an insightful session that will highlight the continued innovation and expansion of Sitecore Personalize, CDP, and now XM Cloud across UA's airport digital signage. This presentation will build on the MN main stage and Ultimate Award. The team is returning to the stage to speak to more real-world customer use cases and results, including internal efficiencies gained, while continuing to migrate to additional composable technology (XM Cloud + Vercel).
Sitecore XM CloudAmericaneagle.com Wins Two 2024 Sitecore Experience Awards for Work with Clients United Airlines and Brady Corporation
The article was about the 2024 Sitecore Experience Award we won for the Best Use of Data to Connect to the Experience.
Sitecore CDP Sitecore Personalize Sitecore XM CloudTaking Flight in 2024 with United Airlines and Charlie Hong
In this episode of the Sitecore Water Cooler, we’re joined by two special guests to discuss a unique and innovative project. United Airlines is undergoing a significant digital transformation, leveraging Sitecore for its digital signage needs. Charlie Hong, Product Owner for Digital Signage at United Airlines, oversees the implementation of the Sitecore-powered displays across various touchpoints, enhancing both customer and employee experiences.
https://www.americaneagle.com/insights/blog/po...
LinkedIn repost of sixteen-nine.net article regarding our Digital Signage platform
Post identified how United Airlines is using Sitecore's headless platform to power 1,800 displays. https://www.sixteen-nine.net/2024/02/22/united-airlines-using-headless-digital-experience-platform-to-drive-some-1800-screens/
Sitecore XP Sitecore CDP Sitecore PersonalizeLinkedIn post about English to Spanish language translation on gate information displays
Posted about our new feature on the gate information displays that would provide passengers traveling to Spanish speaking destinations language translation services. Called out that we were leveraging Sitecore's composable stack, including XP and CDP/Personalize. This post had ~15k impressions and ~9k members reached.
Sitecore XP Sitecore CDP Sitecore Personalize2024
31/Jan
Ambassador 2024
LinkedIn post sharing that our team won the Sitecore Ultimate Experience Award for the Americas
Post about our teams winning the 2023 Sitecore Ultimate Experience Award for the Americas. This is a huge honor and validation that we developed an exciting solution using Sitecore’s composable technology.
Sitecore XP Sitecore CDP Sitecore PersonalizeSitecore Ultimate Experience Award article and quote
Article written about United Airlines and Americaneagle.com regarding our award-winning project. I participated in the interview to provide context about the project and a quote for the article
Sitecore XP Sitecore CDP Sitecore PersonalizeAmericaneagle.com, United Airlines Win Prestigious 2023 Sitecore Ultimate Experience Award in the Americas Region
This was an article to announce that United and Americaneagle.com won the Sitecore Ultimate Experience Award in the Americas Region.
Sitecore XP Sitecore CDP Sitecore PersonalizeSitecore DX Minneapolis 2023 main stage presenter
Jonathan Price (Americaneagle.com) and I were main stage presenters at Sitecore DX Minneapolis. Our discussion was about the project work we completed on United Airline's digital signage rebranding for all our digital screens and the implementation of CDP and Personalize to enhance the customer journey through the airport.
Sitecore XP Sitecore CDP Sitecore PersonalizeUnited Airlines’ Journey to Composable: A Sitecore DX Minneapolis Teaser
Article written to promote the mainstage customer showcase at Sitecore DX Minneapolis where Jon Price and I were speaking about how the work we did was revolutionizing the United customer experience.
Sitecore XP Sitecore CDP Sitecore Personalize2023
16/Jun
Sitecore reference call with Flowers Foods
I was a Sitecore and Americaneagle.com reference to potential customer Flowers Foods. I talked to them about United’s Sitecore journey, what products we use and the benefits our team gains by using them, and what my experience was like working with Sitecore and Americaneagle.com.
Sitecore XP Sitecore CDP Sitecore Personalize