Ketan Sethi Avatar

MVP Profile

Ketan Sethi

United States

MVP 2025

Strategy

United States
MVP 2024

Strategy

United States
MVP 2023

Strategy

United States

Timeline

2025

17/Oct

Sitecore OrderCloud + CDP: Building Connected B2B Commerce

By building a strategic foundation of connected B2B commerce with Sitecore OrderCloud and Sitecore CDP, organizations can transform impersonal procurement portals into dynamic, personalized experiences that anticipate needs, streamline complexity, and create lasting value.

Sitecore CDP Sitecore Personalize Sitecore OrderCloud

2025

8/Sep

Mastering Trigger-Based Marketing

Blogpost on trigger-based marketing strategy, one that understands and acts on real-time customer signals to create hyper-relevant experiences

Sitecore CDP Sitecore Personalize

2025

2/Aug

Scaling Content Operations with Sitecore Content Hub

A centralized platform like Sitecore Content Hub is no longer a luxury; it is the essential infrastructure to enforce governance, automate workflows, and transform operational drag into a competitive advantage.

Sitecore Content Hub

2025

11/Jul

Proving Personalization ROI with Sitecore CDP

This blogpost examines how to use Sitecore CDP and Personalize to measure personalization ROI, optimize strategy, and justify investment.

Sitecore CDP Sitecore Personalize Sitecore OrderCloud Sitecore Search Sitecore XM Cloud

2025

21/Jun

How to Connect Customer Data to Experiences with Sitecore XM Cloud + CDP

Exploration and learnings on how to connect customer data to experiences, a pipeline that breaks down silos and turns insights into action. By examining the roles of Sitecore XM Cloud, CDP, and Personalize, we can map a clear path from data chaos to conversion.

Sitecore CDP Sitecore Personalize Sitecore XM Cloud

2025

17/Jun

AI Agents for B2B Personalization

Technology is advancing faster than ever, and customer expectations are soaring right alongside it. Enter AI agents: a game-changing force that’s not just enhancing customer interactions but completely reimagining them. These intelligent systems are challenging the status quo, offering a level of personalization and proactivity that traditional tech stacks simply can’t match.

2025

1/Jun

The Rise of Agentic B2B Commerce

In the article we will unpack why commerce is the next frontier for autonomous agents—highlighting key capabilities, real-world use cases, and the technologies that power agentic systems in B2B environments.

2025

1/May

Architecting the Connected Customer Experience: Integrating ERP, CRM, and Sitecore Search for Unified Journeys

This blueprint outlines a practical approach for integrating ERP, CRM, and Sitecore DXP, leveraging the composable DXP to transform disconnected data into connected, revenue-driving customer journeys.

Sitecore Personalize Sitecore Search Sitecore Connect

2025

3/Apr

Personalization Made Practical: Launch Your First 3 Scenarios with Sitecore Personalize

explored three simple, high-impact strategies to launch personalization scenarios, driving immediate value and building a foundation for truly connected customer experiences.

Sitecore Personalize Sitecore Content Hub

2025

30/Mar

The Success Formula for D2C Manufacturers in 2025

With the rise of digital-first consumers and the proliferation of eCommerce, Direct-to-Consumer (D2C) has shifted from being a disruptive trend to a cornerstone of modern manufacturing. Recent developments in the D2C space—such as advanced personalization technologies, AI-driven supply chain innovations, and sustainability-driven consumer demand—are driving this transformation further.

2025

19/Mar

Sitecore’s Latest Feature Updates (March 2025)

As Sitecore continues to evolve its platform to meet the demands of modern digital experiences, the March 2025 release brings a fresh wave of enhancements worth exploring. Let’s dive in.

Sitecore Search Sitecore XM Cloud

2025

19/Mar

Turn CX Pitfalls into Growth Opportunities: Mastering the Customer Journey

A well-designed customer journey fosters loyalty, builds trust, and drives sustainable growth. Yet, many organizations inadvertently fall into common traps that undermine their efforts, alienate their customers, and weaken their market position.

2025

16/Mar

Sitecore CDP: Powering Context Marketing & Customer Intent

Sitecore CDP provides the intelligence layer to solve this, unifying disparate data to enable marketers to deliver the real-time, contextually relevant experiences that define market leadership. This isn’t just about better marketing; it’s about architecting lasting customer loyalty.

Sitecore CDP Sitecore Personalize

2025

12/Mar

Speaker at In-Person Sitecore User Group - NY Metro

Topic: Agile Content Workflow with Sitecore: What It Is and Why It's Important? Abstract: This presentation explores Agile Content Workflow—a dynamic approach that enables marketing and content teams to work collaboratively, iterate quickly, and deliver personalized, omnichannel experiences. Will be focusing on Content hub and how it can be leveraged at the center of this process. Key areas covered in the presentation are: --Atomic/Modular Content Creation --Cross-Functional Collaboration --...

2025

3/Mar

Mastering the Digital Shift in B2B Manufacturing

Article on Streamlining Digital Experiences for B2B Manufacturing

2025

17/Feb

How Generative AI is Transforming the Future of Content and Personalization

This blog explores the potential of Generative AI in transforming the future of content creation and personalization.

2025

11/Feb

Sitecore’s Latest Feature Updates (February 2025)

Blog about - Sitecore's latest enhancements designed to improve your website's performance and boost customer engagement.

Sitecore Content Hub Sitecore Search Sitecore XM Cloud Sitecore Stream

2025

10/Feb

Sitecore’s Latest Feature Updates (January 2025)

Dive into a range of exciting Sitecore updates and learn about the new features and enhancements that can elevate your website and drive customer engagement.

Sitecore Personalize Sitecore Content Hub Sitecore XM Cloud Sitecore Stream

2025

7/Feb

Sitecore XM Cloud & Content Hub for Content Velocity in 2025

Blogpost on how Sitecore XM Cloud and Content Hub provide the integrated, composable platform to achieve this, enabling atomic content, structured metadata, and clean data for hyper-personalized experiences and accelerated content velocity.

Sitecore Content Hub Sitecore XM Cloud

2025

23/Jan

Insights from the frontlines: How to engage teams in your digital journey

Provided insights and advice for Sitecore driven digital transformation journey https://www.linkedin.com/posts/jacqueline-baxter_digitaltransformation-activity-7290675579622707203-bJsb/

2025

19/Jan

Unlocking Customer Engagement with AI-driven Personalization

AI-driven Personalization to Boost Customer Experiences

2025

14/Jan

Set Your Trajectory Higher: Digital Transformation Trends for 2025

This article showcases top seven digital transformation trends for 2025. Exploration and insights into each trend's enterprise impact, strategic benefits, and implementation challenges, while ultimately gaining actionable insights to drive immediate value.

2025

10/Jan

How AI and Machine Learning Can Improve the Customer Experience

Blogpost that explores the possibility of Transforming CX with AI and Machine Learning

2024

25/Dec

Generative AI in Retail: Lessons from Luxury Brands

Luxury's CX Lessons: A Goldmine for Everyday Retail & D2C Consumer Goods Brands

2024

16/Dec

8 Crucial B2B Marketing Challenges and Their Solutions

Exploration on How to Overcome B2B Marketing Challenges

2024

21/Nov

SMAC Q4 Webinar #2 - Guide to supercharging CX using Search

Higher-quality CX leading to fewer customer issues and lower costs. In this session discover how Sitecore Search can be used by organizations to move up the CX maturity curve.

Sitecore Search

2024

13/Nov

Sitecore Marketplace

Partnered with Sitecore (Justin Vogt) on the Marketplace initiative. Shared ideas for marketplace execution.

2024

4/Nov

Top 5 Emerging Technologies Helping Businesses Win Over Competition

In this e-book, discover real-world success stories of companies leveraging these groundbreaking technologies to drive innovation and growth. Learn how AI delivers predictive insights and more.

2024

18/Oct

Sitecore Symposium 2024 – Day 3 Highlights

2024

17/Oct

Sitecore Symposium 2024 – Day 1 Highlights

https://www.icreon.com/en/insights/sitecore-symposium-2024-day-1-highlights

2024

17/Oct

Sitecore Symposium 2024 – Day 2 Highlights

2024

8/Oct

How Design Thinking Drives Customer Experience Transformation

Practical insights on how to apply design thinking to elevate your customer experience, along with real-world examples and strategies to implement it effectively within your organization.

2024

23/Sep

Sitecore’s Latest Feature Updates (August 2024)

A monthly series dedicated to the latest Sitecore updates! Sitecore's August 2024 Feature Roundup.

Sitecore Personalize Sitecore Content Hub Sitecore XM Cloud Sitecore Content Hub ONE

2024

22/Sep

Product Review on G2 - Sitecore Content Hub

Sitecore Content Hub Review

Sitecore Content Hub

2024

13/Aug

Sitecore’s Latest Feature Updates (June & July 2024)

A monthly series dedicated to the latest Sitecore updates! Sitecore's June & July 2024 Feature Roundup.

Sitecore Personalize Sitecore Content Hub Sitecore XM Cloud Sitecore Content Hub ONE

2024

8/Jul

Overcoming Top Barriers to Customer Engagement & Loyalty

Why is Building Trust and Authenticity Important

2024

22/May

Accelerating Digital Growth with Sitecore XM Cloud Adoption

Crafting Frictionless Digital Experiences with Sitecore XM Cloud

Sitecore XM Cloud

2024

14/May

Navigating Search Challenges in Composable Architecture

Walkthrough of complexities of search in composable architectures and equip you with effective strategies to overcome them.

Sitecore Search

2024

7/May

Sitecore’s Latest Feature Updates (April 2024)

A monthly series dedicated to the latest Sitecore updates! Sitecore's April 2024 Feature Roundup.

Sitecore XM Cloud Sitecore Content Hub ONE

2024

17/Apr

Sitecore March 2024 Feature Roundup

A monthly series dedicated to the latest Sitecore updates! Sitecore's March 2024 Feature Roundup.

Sitecore CDP Sitecore Personalize Sitecore XM Cloud

2024

13/Mar

A Guide to Marketing Analytics

Provided context for what is Marketing Analytics and strategies to activate data using advanced techniques.

Sitecore CDP Sitecore Personalize

2024

1/Jan

Linkedin

Active on LinkedIn, not only sharing knowledge but spreading/endorsing posts of others in the Sitecore community for increased visibility

2023

9/Nov

Sitecore vs. Kentico: A CMS Comparison Guide

Comparative analysis of Sitecore v/s Kentico for making a CMS decision

2023

3/Nov

DESIGNING THE COMPOSABLE FUTURE WITH SITECORE

EBook on Why scaling customer experiences requires composability as a strategy.

Sitecore XM Cloud

2023

24/Oct

Making the Right CMS Choice for Your Business

CMS Selection strategy guide for businesses

Sitecore XM Cloud

2023

23/Sep

Unlocking Customer Engagement with AI-driven Personalization

Blog + Infographic on how AI-driven personalization can help businesses build stronger relationships with their customers, increase sales, and boost loyalty.

Sitecore Personalize

2023

22/Sep

B2B MANUFACTURERS EMBRACE DIRECT-TO-CONSUMER MARKET DYNAMICS

Documented a business case for Manufacturing customers and why it makes sense to go direct to customers, in order to deliver superior customer experiences.

Sitecore XP

2023

20/Sep

A Complete Guide to Content Management Systems

A general guide to the comparison between different types of CMS's and benefits of each.

Sitecore XM Cloud

2023

4/Sep

The Crucial Role of Headless CMS in Omnichannel Digital Strategy

Highlighted the benefits of headless CMS.

Sitecore XM Cloud

2023

25/Jul

Strategic Agility Unleashed with Sitecore DXP

Elevate digital strategy with Sitecore DXP. Unleash strategic agility for rapid adaptability, seamless integration, and superior online experiences.

Sitecore XM Cloud

2023

24/Jul

Build partial and page designs in XM Cloud Pages

Social Media post on a much-needed update to the XM Cloud authoring experience. With an aim to spread the word in the community of this new feature.

Sitecore XM Cloud

2023

19/Jul

How MACH Powers Next-gen Customer Experiences

Intro blog post on Customer Experiences and how MACH-based architectures can help deliver superior experiences.

Sitecore XM Cloud

2023

17/Jul

XM CLOUD ACCELERATOR FOR PROFESSIONAL SERVICES

Drove a professional services program to be enabled on the Sitecore website as part of the Partner solution catalog. Worked with Jake DiMare on this contribution.

Sitecore CDP Sitecore Personalize Sitecore XM Cloud

2023

17/Jul

XM CLOUD ACCELERATOR FOR MANUFACTURING

Drove a Manufacturing services program to be enabled on the Sitecore website as part of the Partner solution catalog. Worked with Jake DiMare on this contribution.

Sitecore Personalize Sitecore Content Hub Sitecore XM Cloud

2023

6/Jul

How Generative AI is Transforming the Future of Content and Personalization

General Introduction to Generative AI and Content Personalization with an aim to build and present a business use case for delivering personalization with the help of generative AI

Sitecore Personalize

2023

1/Jun

Build and Deliver Next-Gen Personalization with Sitecore

Blog post and infographic highlighting the benefits of Sitecore XP and new personalization features that turn data into insights, connections, and actions to unlock customer relevance and accelerate customer journeys.

Sitecore XP

2023

1/May

OUT WITH THE OLD, IN WITH THE COMPOSABLE

Blueprint to composable stack leveraging Sitecore

Sitecore XM Cloud

2023

1/Mar

HOW PERSONALIZED RECOMMENDER SYSTEMS BOOST CUSTOMER ENGAGEMENT

A Guide To Personalization Techniques & Recommender Systems: Challenges, Benefits, and Best Practices

2022

25/Aug

Content Modeling Framework for Sitecore Content Hub

Talked about general strategies, approaches, and frameworks for Content Modeling in general and Sitecore Content Hub. Based on learnings from client implementations.

6/23/2022 (Speaking) Virtual Meetup of the Queen City Sitecore User Group Event Page > https://www.meetup.com/queen-city-sitecore-user-group/events/285998387/

8/25/2022 (Speaking) Virtual Los Angeles User Group #14 Event Page > https://www.meetup.com/los-angeles-sitecore-user-group/events/287256028/ Virtual Los Angeles User ...

Sitecore Content Hub

2022

13/Apr

Sitecore Virtual Developer Day 2022

Shared learnings from Content Hub implementations in this presentation "Content Hub - Navigating Pitfalls" Event Page > https://www.sitecore.com/company/news-events/events/2022/03/virtual-developer-day BlogPost > https://ketansethi.com/sitecore-content-hub-navigating-pitfalls/

Sitecore Content Hub

2022

28/Mar

Personal Sitecore Blog

Published a series of blogs ranging from Frequently asked topics based on my client interactions. List on right side.

Sitecore CDP Sitecore OrderCloud Sitecore Content Hub